Our fully customized operating platform maintains detailed records for account and client management. This system gives us the strategic ability to develop customized equipment tasking from extensive databases of manufacturer's recommendations and historical experience. Our monitoring systems remotely track building operations and energy consumption, providing emergency alerts and rapid response for critical equipment.
Using these systems we skill-level task and dispatch technicians and source suppliers. These technologies allow us to minimize response times, maximize productivity and reduce operational interruptions. Our field technicians use the latest industry tools and equipment to complete the work they perform and our mobile communication platform provides access to critical realtime information required on each job site.
These resources allow us to more effectively communicate the job status, schedules and commitments to our customers.
Drawing from best practices guidance from leading organizations like IFMA, BOMA, the EPA and others, we continually improve our services and procedures to stay on the leading edge. We provide customized Operations & Maintenance manuals for our clients that exceed industry standards. Our service procedures and documentation follow industry guidelines to ensure their compatibility with each client's processes.
Included in our system assessment is a single-point-of-failure analysis. We look for areas of vulnerability and identify critical systems to provide recommendations for redundancy (when appropriate) and to improve operational reliability.
Through our national purchasing agreements we source parts and materials for the quickest and most cost-effective delivery and application. We lead the industry in providing real long term value for our clients that exceeds the industry standards.
Environmental Health and Safety training is not only a requirement; it's a significant part of our culture. From the first day of employment to jobsite-specific training to real-time safety bulletins and mandatory safety training sessions, our safety programs provide the most current information affecting our associates.
Our safety programs meet and exceed the regulatory requirements of federal, state and local agencies, including OSHA. We invest well beyond the classroom training to provide associates with real-world hands-on training. We supply associates with the required tools, materials and personal protective equipment to perform their work safely.
A testament of our dedication to safety, our Experience Modification Rate (measurement of safety-related incidents) is well below industry averages.
We provide detailed performance reports for our clients' facilities which include analysis of key performance indicators such as utility costs, energy consumption, equipment performance, operational variables, etc. As part of our ongoing maintenance programs, we also report on measurement and verification progress within the overall system.
Our reporting process extends into our proactive capital planning and budgeting plan. We identify options for system improvement, analyze the options and prioritize them based on urgency and system impact. Energy Efficiency reports provide a snapshot of recent performance over benchmark performance.
These reports are integrated into our online customer portal and give our clients an enhanced look at their system performance, providing information critical for future planning.
Personal communication is fundamental to our unique client experience. We start each new client relationship by assigning a dedicated service manager to provide a familiar point of contact. Our customer service representatives have access to a world of client resources through our state-of-the-art client management system.
We have a 24/7 call line and emergency procedures in place for rapid response and after-hours service when needed. We employ innovative technology, including real-time tracking of service technicians and materials, to provide the industry's fastest response times.
Through our quality assurance program, service managers proactively communicate with each client regularly to ensure we're exceeding expectations. An uncompromising commitment to service ensures our technicians complete and fulfill our commitments in a truly professional manner. We are dedicated to providing every client with a personal and exceptional service experience.